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New Survey Reveals Only 17% of Employees Give Their Company an Exceptional Employee Experience RatingSAN FRANCISCO, July 14, 2020 /PRNewswire/ -- A new survey issued by Topia, an HR tech company specializing in Global Talent Mobility and managing distributed workforces, reveals that many organizations are coming up short on delivering the culture, engagement and experience modern employees expect, putting those companies at risk of losing out on the best talent. The deficit means employers must focus on delivering a better employee experience, which must go beyond office perks. According to "Adapt or Lose the War for Talent: Why Your Employee Experience Needs an Upgrade," conducted by Method Research on behalf of Topia, only 17% of employees give their company an exceptional rating for employee experience. And, non-HR employees are twice as likely to rate their company poorly compared to those on the HR team, suggesting a considerable disconnect in perceived employee experience versus reality. That disconnect means employers aren't delivering an experience that aligns with employees' priorities and motivations as well as they think they are. Diversity & Inclusion: A Mismatch Between Expectation and Reality Virtually everyone agrees that diversity and inclusion are an important part of company culture when it comes to driving innovation and creativity. Yet employees still report feeling uncomfortable bringing their authentic selves to work, fearing if managers and colleagues knew the truth about them, it could hinder their career growth.
Employee Experience: What Matters Most? The survey found that amazing office space and perks actually rank last among employees' priorities. Instead:
By contrast, bad managers are the bane of a good experience, with more than half of respondents citing a bad manager as the top contributor to a toxic culture, with one interesting exception: those in the 18-to-38 age bracket say lack of career growth and development is even worse. "These results demonstrate there's so much that goes into a great experience—like opportunity, diversity, global experiences and trst—and many employees just aren't getting that from their employers," said Meghan M. Biro, CEO and Founder of TalentCulture. "HR teams must recognize and adapt to the reality that free lunches and foosball tables aren't enough anymore, especially in a challenging year like 2020. Employees want genuine opportunities, authenticity and empathy from their employers." Tyranny of Tasks: Simplifying Processes is #1 Priority for Tech Solutions The inefficiencies of performing even the simplest HR tasks make getting things done feel like pulling teeth—literally. About 1 in 3 employees say they'd rather go to the dentist, do the dishes, wait on hold or sit in traffic than complete HR tasks like submitting and approving PTO requests, reading through HR benefits or compiling and submitting expense reports. The problem: subpar technologies that get in the way of getting work done.
The Future of Work is Agile & Global As many experts have predicted, the distributed and flexible work environments seen during the pandemic are just a preview of what's to come. Employees overwhelmingly agree that five years from now, teams will be increasingly spread across multiple locations and many different time zones, as well as made up of people with a wide range of backgrounds and expertise. In fact:
"The results of this survey prove that while companies might think they're doing a great job with employee experience, there are still a lot of unmet expectations, particularly when it comes to 'ease of use' of the tools required to do one's job" said CEO Shawn Farshchi. "To attract and retain top talent, organizations will need integrated technology solutions that automate mundane tasks and connect disjointed systems that allow them to operate with the efficiency, global mindset and broader perspective today's employees expect." To learn more about the study results and how to implement strategies that deliver a better employee experience, join Topia and TalentCulture for a webinar on July 23, 2020 at 8am PDT/11am EST. Register here. Survey responses were gathered in late February-early March from 1,000 full-time employees ages 18-64 at large enterprise companies in the U.S. and the UK, 379 of whom work in HR. Additional Resources:
About Topia Topia is the leader in Global Talent Mobility. We empower enterprise HR teams to deploy, manage and engage employees anywhere in the world. The Topia Global Talent Mobility platform enables businesses to deliver mobility as part of a broader talent and business strategy with enhanced employee experiences. This drives competitive advantage by ensuring the right people in the right place at the right time. The Topia platform automates the entire global talent mobility process, from scenario-based planning, compliance risk management, expat payroll, reporting and more. Topia powers global talent mobility programs for many of the world's most trusted brands, including Schneider Electric, Dell, Veolia, Equinor, AXA. Topia has raised over $100M from New Enterprise Associates (now NewView Capital), Notion Capital and others, and is a global company with offices throughout the Americas and EMEA. For more information, visit www.topia.com and follow Topia on Twitter, Facebook and LinkedIn. Media Contact
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