TMCnet News
New Shared Inbox for Google Apps by RunMyProcess Streamlines Customer Support Ticketing, Assignment and ManagementPARIS, April 26, 2011 /PRNewswire via COMTEX/ -- Cloud-based business process platform provider RunMyProcess today announced the launch of its new Shared Inbox for Google Apps that, for the first time, brings full-featured and flexible email inbox sharing capabilities to the Google Apps email platform to streamline customer support, sales and other shared inbox needs. Available now in the Google Apps Marketplace, the new Shared Inbox provides a more powerful and affordable alternative to Public Folders on Microsoft Exchange for companies migrating to the Google platform for enterprise mail. Ideal for support ticketing applications, the RunMyProcess Shared Inbox module integrates seamlessly onto any Google Apps domain and runs as a gadget in each user's individual Gmail account. Each group member sharing the inbox can immediately see all incoming mail tickets, assign tickets as tasks for completion and communicate with the original email sender anonymously through the shared email address. "As more companies migrate from Microsoft Exchange to the Google Apps email platform, there has been a tremendous demand for a tool that can provide this kind of full-scale sharing capability," said RunMyProcess CEO Matthieu Hug. "Our Shared Inbox module delivers the features and scalability to dramatically improve customer sales and support communications and workflow for virtually any size business at a very affordable price." With Shared Inbox, sales teams for any size company can virtually guarantee that incoming queries and customer service requests will never get lost in the shuffle or go unanswered. When the whole team shares the inbox, requests for quotes and other sales-related inquiries can be assigned to the appropriate sales rep based on geographic territory, vertical market or business type. Shared Inbox can also be used to streamline order administration and processing, and even human resources functions. With RunMyProcess Shared Inbox, individual users can be a member of any number of Shared Inbox groups and manage tickets and tasks from each within a single email user interface. Each member can view the assignments, ticket status and resolution of other group members for tracking and quality assurance purposes. The system can also be configured to automatically archive closed email threads after a set time period, while still allowing all group users to access the archives if needed, in the event an issue should resurface, for example. "We are very excited to have RunMyProcess in the Google Apps Marketplace," adds Scott McMullan, Google Apps Partner Lead for Google Enterprise. "Through the Google Apps Marketplace, software vendors like RunMyProcess are helping us build a rich ecosystem of integrated apps that work seamlessly with Google Apps, allowing IT administrators to leverage the benefits of cloud computing and extend Google Apps to meet more of their business needs. We are happy to offer the RunMyProcess' Shared Inbox to the millions of Google Apps users who have embraced the cloud." RunMyProcess Shared Inbox is part of the company's Ready-to-Run module line up that makes integrating cloud-based workflow processes both easy and inexpensive. Shared Inbox is just $10 per user per year for access to an unlimited number of shared inboxes (in addition to any standard Google Apps fees). A free version for up to three individual users is ideal for small and mid-size companies. Shared Inbox is available a la carte, and does not require the purchase of a standard RunMyProcess Workflow account. Distinguished as one of Gartner Inc.'s "Cool Vendors" in 2009 and featured on the Red Herring Global 100 list, RunMyProcess offers a cloud-based, business process (BPM) and workflow Platform as a Service (PaaS). With an intuitive, graphical user environment and more than 1,200 available, pre-configured connectors to SaaS and other applications, the platform allows customers to rapidly build and deploy highly customized web user interfaces and business applications, including full-integration with the Google Apps environment. Unlike on-premise solutions, the easy-to-use and quick-to-deploy RunMyProcess platform is accessible anywhere, anytime from any device on a pay-per-use model that significantly reduces infrastructure, security and upgrade costs, while delivering the collaboration, productivity and agility required to meet evolving business needs. For more information about RunMyProcess and its new Shared Inbox for Gmail module, visit www.runmyprocess.com. About RunMyProcess Created in 2007, RunMyProcess develops, commercializes and operates an innovative platform as a service (PaaS) specialized in business application development in the cloud. The RunMyProcess platform makes use of business process management (BPM) concepts to provide a unique mix of structured workflows, integration and agility helping customers meet evolving business needs. By leveraging an easy-to-use, drag-and-drop design and more than 1,200 available connectors for SaaS and other applications, as well as full integration with Google Apps, RunMyProcess customers can rapidly build and deploy highly customized business applications. Accessible on the Web through a browser and entirely based on a pay-per-use model, the RunMyProcess platform is less expensive and more flexible than on-premise solutions ensuring a quicker return on investment. RunMyProcess is already used by Enterprise customers around the world (France, US, Turkey, Singapore and Japan). For more information, visit www.runmyprocess.com. SOURCE RunMyProcess |