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Zingtree Launches CX Answers and Actions to Automate and Optimize Interactions for Happier Customers and RepsAI-powered CX toolkit empowers B2C enterprises to unify systems, streamline processes and deliver exceptional customer experiences PALO ALTO, Calif., April 30, 2024 /PRNewswire/ -- Zingtree, a leading AI-powered customer experience (CX) automation platform, today announced the launch of its AI CX toolkit: CX Answers and CX Actions. Designed to help B2C enterprises unify their disconnected systems, processes, and workflows, these new tools will help businesses automate nearly every customer interaction, making each one fast, efficient, and more satisfying for customers and agents alike. "Despite heavy investments in AI-enabled CRMs, chatbots and contact centers, we continue to see a lack of effective automation in today's complex customer service environments, ultimately leading to frustrated agents and customers," said Juan Jaysingh, chief executive officer and board member of Zingtree. "We developed CX Answers and CX Actions to empower businesses to overcome these obstacles through the power of AI and automation. Our goal is to help companies break down silos, streamline their processes, and ultimately provide their customers with the fast, efficient, and personalized support they deserve." AI-Powered Enterprise Engine for Precise, Context-Aware Results By unifying data and knowledge from underlying CRMs and back-end systems, CX Answers empowers non-technical CX leaders to assist agents and provide personalized self-service experiences for customers across websites and apps. It incorporates the user's context, business policies, permissions, and CRM data to drive fast and accurate resolutions. Key use cases for CX Answers include:
No-Code Automation for Key Business Actions Key use cases for CX Actions include:
"By integrating automated model lookups and API-driven content delivery from CX Actions into our customer's support portal, we're not only personalizing self-service but also reducing support tickets through automation," said Marc Chabot, chief revenue officer with Zingtree. "This is designed to help our customers and their teams be much more efficient. By automating repetitive work, we're allowing them to focus on what truly matters – delivering exceptional customer experiences. We've successfully deployed this for one of the world's largest consumer electronics companies, demonstrating its effectiveness on a large scale." To learn more about CX Answers and CX Answers, please visit https://zingtree.com/en/product/cx-answers and https://zingtree.com/en/product/cx-actions. About Zingtree Media Contacts View original content to download multimedia:https://www.prnewswire.com/news-releases/zingtree-launches-cx-answers-and-actions-to-automate-and-optimize-interactions-for-happier-customers-and-reps-302130718.html SOURCE Zingtree |