TMCnet News
Mood Media & Sacem Study Reveals the Virtues of Music on Overall Customer Experience, Even Within More Traditionally "Serious" SectorsMood Media, the world's leading in-store media solutions company dedicated to elevating the Customer Experience, and Sacem (the Society of Composers, Authors and Music Publishers) recently piloted a study* about the power of music in businesses, evaluating the impact on site music has on Customer Experience across a variety of brick & mortar locations, including sectors deemed more serious such as banking. This press release features multimedia. View the full release here: http://www.businesswire.com/news/home/20171012005445/en/ Mood/Sacem study shows the majority of customers, particularly in banking, felt more comfortable having confidential conversations when music was playing (Photo: Business Wire) The study measured the difference overhead music made for both customers and employees in five France-based brick & mortar locations that had not played music before - including businesses in the banking, optics, pharmacy, gas station and sports apparel industries. Some major highlights include:
"This conclusive study reinforces that correctly designed music can improve the ambience ambiance and Customer Experience in a variety of business environments, even in those industries not part of traditional retail. Every business that welcomes on-site customers and clients into their space has a legitimate reason to incorporate music - not only because it is an integral part of people's daily lives, but because music is clearly as important to the Customer Eperience as lighting, store layout or other key element design features," said Valentina Candeloro, International Marketing Director at Mood Media. "We are designing more and more music programs for places that go well beyond traditional retail stores, including auto dealerships, banks and credit unions, healthcare practitioners, wellness providers, pharmacies, apartment and retirement home communities, just to name a few. This independent study shows that this trend will only accelerate in the future." "The results of this study revealed and quantified the impact and potential that music offers across a wide array of business types," said Jean-FĂ©lix Choukroun, Director of Customer Relations at Sacem. "Sacem is dedicated to helping our clients find the best sound systems and solutions that cater to their individual brand. We are convinced - and this study supports this direction - that music plays a key element in attracting and retaining customers while also greatly improving employees' sense of well-being at work." Below are additional takeaways and results from the study: Music improves the Customer Experience and sense of loyalty in all sectors of activity
Music improves brand perception
Music improves the relationship with customers and the daily lives
of employees
Sense of seriousness and confidentiality increases with music,
disproving certain "music" prejudices
*Notes to editors: The research, both quantitative and qualitative, resulted in feedback from over 1,000 customers and 50 employees, taken both before and after music was playing. Mood Media designed and distributed custom music programs conceived specifically for each brick & mortar business, while an independent research institute (LSA studies) oversaw measuring the reactions of customers, site managers and site employees. About Mood Media Corporation Mood Media Corporation is the world's leading in-store media solutions company dedicated to elevating the Customer Experience. We create greater emotional connections between brands and consumers through the right combination of sight, sound, scent, social mobile and systems solutions. Mood reaches more than 150 million consumers each day through more than 500,000 subscriber locations in 100+ countries around the globe. Mood's clients include businesses of all sizes and market sectors, from the world's most recognized retailers and hotels to quick-service restaurants, local banks and thousands of small businesses. For more details: http://us.moodmedia.com/. About SACEM The Society of Authors, Composers and Publishers of Music (Sacem) aims to represent and defend its members' interests in view of promoting musical creation in all its forms (from contemporary music to jazz, rap, hip-hop, French chanson, film music, music for video, etc.) along with other repertoires (humor, poetry, dubbing-subtitling, etc.). Its key mission is to collect royalties and distribute them to authors, composers and publishers whose works are disseminated or reproduced. A private organization, Sacem is a non-profit entity managed by creators and publishers of music elected to its Board of Directors. It has 161,170 members, including 19,650 creators from outside France (4,206 new members in 2016) and represents over 118 million works from the global repertoire. In 2016, Sacem distributed royalties to 298,000 authors, composers and publishers worldwide for more than 2.2 million works.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171012005445/en/ |