[May 26, 2016] |
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Comcast Customers in the Twin Cities to Benefit from Unprecedented Investments and Innovation
Comcast customers in the Twin (News - Alert) Cities will benefit from an unprecedented
level of investments and innovations by the company in both residential
and business services. The company today announced it will expand its
Twin Cities infrastructure, deliver new products and services, and bring
customers an even greater level of reliability and choice. Today's
announcements build on Comcast's (News - Alert) ongoing investments in its local metro
area operations, now totaling more than $1 billion over the past several
years.
This Smart News Release features multimedia. View the full release here:
http://www.businesswire.com/news/home/20160526005645/en/
Comcast Twin Cities Regional Vice President Jeff Freyer announces new products and customer experience investments at the company's downtown St. Paul headquarters. (Photo: Business Wire)
"Our customers expect and deserve innovative, dependable products
coupled with a great customer experience-and we're working hard to
deliver that," said Jeff Freyer, Regional Vice President, Comcast Twin
Cities. "With the infrastructure and technology investments we are
announcing today, our customers can be confident they are receiving the
fastest, most reliable products in the market."
Customers will benefit from:
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Enhancements to the industry-leading X1 platform, including an
advanced Olympic experience.
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More than 1,400 additional metro-wide Xfinity public outdoor Wi-Fi
hotspots.
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Improvements made to the customer experience, which includes new
streamlined tools and processes, and hundreds of jobs being added to
the Twin Cities.
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A $15 million investment by Twin Cities Comcast Business that will
provide greater choice for businesses of all sizes.
New Xfinity Residential Product and Technology
Enhancements
X1
Live Streaming and Cloud DVR: Comcast's
revolutionary X1
video platform has changed the way consumers watch TV. Live in-home
streaming is now available to Twin Cities' customers. This new
capability gives customers access to their entire video lineup and
Xfinity On Demand content on any connected device in their homes. And,
later this year, Comcast will introduce the next generation of the X1
experience with the launch of Cloud DVR. This means customers will have
the ability to stream or download their recordings to view anytime,
anywhere, on any device.
Xfinity
On Campus:
Comcast has launched Xfinity On Campus in
the Twin Cities, which is a service that lets college students watch
live TV and On Demand content on their IP-enabled devices, including
laptops, tablets and smartphones while on campus. The service, which is
included with room and board for students living in on-campus housing,
is already available at dozens of college campuses across the country.
2016
Olympics: Comcast NBCUniversal will deliver the most
comprehensive and technologically advanced Olympics broadcast in
history. For the first time ever, Comcast's industry-leading X1 platform
will combine live television, online streaming and on-demand content,
athlete profiles, up-to-the minute stats, and a personalized viewer
experience in one integrated NBC Olympics dashboard. All searchable, at
any time.
Xfinity
Wi-Fi: Comcast is expanding its Wi-Fi presence
across the Twin Cities metro area with the addition of more than 1,400
public outdoor Wi-Fi hotspots. These Xfinity hotspots will be installed
in high-traffic locations such as public parks and recreation areas,
retail locations and transit stops. Xfinity Wi-Fi will be available for
unlimited use by Comcast customers, giving them the ability to take
their Xfinity Internet experience with them. Non-customers will have the
ability to use the service as well on a free- and fee-based scale. All
locations are planned to be completed by the end of 2016.
Customer
Experience Improvements "We have listened to what our
customers are saying. We know we have work to do to improve the customer
experience and we're on a mission to do it," said Freyer.
Comcast is rolling out several new improvements to better serve
customers in the Twin Cities, including:
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Simpler
billing statements-A new billing statement design means
customers can better understand what they're paying for and why.
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Better
tools and apps-Customers who prefer to do everything
online are now able to manage all aspects of their account from
computers, tablets or smartphones. This can be done through the My
Account app, a one-stop, self-service platform.
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Being on-time for every tech appointment-Comcast is working
toward a goal of 100% on-time arrival, but if we're late, customers
will receive $20 off their next bill, no questions asked. In addition,
a new technology called Tech ETA will be available this year that will
let customers know when their technician is 30 minutes away and
includes the ability to monitor their progress.
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Fixing it right the first time- Comcast is improving the
reliability of our network, eliminating or changing processes and
policies that no longer make sense and giving employees simpler tools
and the power to fix customer issues the first time, minimizing call
transfers.
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Hiring to help our customers quickly on the phone and online-Comcast
is hiring 5,500 U.S. based customer service employees, including 400
in the Twin Cities-reducing the number of contractors and agents
working outside the U.S.
Comcast Business Investments Last
year, Twin Cities Comcast Business invested more than $3.2 million in
expanding its fiber-optic network to serve additional business customers
in many parts of the Twin Cities. In the next two years, Comcast
Business will accelerate that commitment with plans to invest up to $15
million in network expansions. From Eden Prairie to Oakdale, from
Brooklyn Park to downtown Minneapolis and St. Paul and beyond,
businesses of all sizes will have a variety of new competitive options
for business internet, video, voice and more. Projects planned for
completion in 2016 include:
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Bloomington:7900 International Drive; West Bloomington; 35W & Lyndale
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Minneapolis: Downtown Minneapolis; Nicollet Mall expansion and
renovation project
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Brooklyn Park: Winnetka Ave. & Wyoming Ave.
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Blaine: Anoka County Airport
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Eden Prairie: Flying Cloud Airport; Technology Drive
About Comcast Cable:
Comcast Cable is one of the nation's largest video, high-speed Internet
and phone providers to residential customers under the XFINITY brand and
also provides these services to businesses. Comcast has invested in
technology to build an advanced network that delivers among the fastest
broadband speeds, and brings customers personalized video,
communications and home management offerings. Comcast Corporation
(Nasdaq: CMCSA) is a global media and technology company. Visit www.comcastcorporation.com
for more information.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160526005645/en/
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