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Bizrate Names 140 Online Retailers to the 2014 Bizrate Circle of ExcellenceLOS ANGELES --(Business Wire)-- Bizrate® Insights, a division of Connexity and one of the largest sources of consumer-generated reviews of online retailers in the United States, today announced the winners of its 15th annual Bizrate Circle of Excellence Awards. The Award recognizes retailers that received outstanding online customer satisfaction scores throughout a one-year period, as rated by millions of verified online buyers. The 2014 Bizrate Circle of Excellence Award was earned by only 140 online retailers, representing the top 2.9% of retailers in North America utilizing the Bizrate survey. Among the Award winners, 80 retailers received the highest distinction, the Platinum Award. The Bizrate Circle of Excellence Platinum Award is conferred to retailers that not only achieved winner status, but also earned a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators reviewed for the Award. "We are proud to recognize and honor retailers who not only strive for excellence in online shopping, but also demonstrate a dedication to the best customer service," said Scott Macon, President of Bizrate Insights. "The foundation of good customer service is the instinct to often ask 'how are we doing?' Caring translates into more loyal customers and increased sales." "For the last several years, score averages had increased - until this year. Customer expectations are rising faster than retailers' ability to meet and out-perform them," said Hayley A. Silver, Vice President of Bizrate Insights. "While retailers are actively interested in making quantum leaps in their online experiences to delight customers and shareholders alike, the required pace and breadth of innovation is often slowed by resource constraints. We look forward to helping our retail clients determine which improvements to make this year to increase customer satisfaction scores." "At LD Products, we value the voice of the customer and have used and appreciated Bizrate Insights' affordable access to it for over 13 years," stated Aaron Leon, founder and CEO of LD Products. "We work hard to keep our customers happy and are incredibly proud of earning our ninth Bizrate Circle of Excellence Award. We've also been able to showcase this Award to bring confidence to new customers, thereby increasing our conversion." Among the factors taken into consideration to be named a Bizrate Circle of Excellence winner are:
Platinum Winners appear in italics. With over 26 million surveys collected annually from over 6,000 retailers worldwide, Bizrate Insights is one of the largest source of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. Bizrate Insights' solutions cover online and mobile visitors, online and mobile buyers, as well as retail store buyers. Our core solutions are free, allowing retailers of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines. Connexity, Inc. (http://www.connexity.com) is a technology and data-driven marketing services company that leverages almost twenty years of ecommerce expertise to enable retailers and brands to understand their consumers better, acquire new customers at a lower cost, and increase sales. For retailers, Connexity offers a range of marketing services including search marketing, syndicated product listings, targeted display advertising, and the Bizrate Insights customer feedback program. For marketers and their agencies, Connexity delivers targeted audiences on any device through a programmatic media buying platform. Headquartered in Los Angeles, the company operates sites and business services in the United States, the United Kingdom, France and Germany including Bizrate, Beso, Shopzilla, Retrevo, TaDa, PrixMoinsCher, and SparDeinGeld. Connexity, Inc., formerly Shopzilla, Inc., is owned by Symphony Technology Group (STG).
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