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Atos and NGDATA Launch Omni Channel Solution with Cloud Based Big Data Services to Enrich Banks' Customer Intelligence
[September 25, 2014]

Atos and NGDATA Launch Omni Channel Solution with Cloud Based Big Data Services to Enrich Banks' Customer Intelligence


PARIS & BOSTON --(Business Wire)--

Atos, an international information technology services company, and NGDATA™, the customer experience management solutions company, today launched a Big Data omni channel solution for banks worldwide With this omni-channel management offering built on Canopy's Data Platform and underpinned by big data machine learning capacities, banks can target their customers more effectively, enhance customer loyalty and strengthen their output. Atos integrates this new solution into its proven omni-channel customer experience solution already in place with major banks.

The growing importance of digital channels has impacted banks and how they deliver their services to Corporate and Retail banking customers. As mobile devices and behavior evolve, Atos and NGDATA can offer banks worldwide the opportunity to improve their competitive edge, and refocus on a user-centered online experience.

The agreement between Atos and NGDATA will bring NGDATA's customer experience management solution, Lily Enterprise, into the Atos portfolio of business technology solutions for financial services in order to provide its customers with actionable analytics and more effective marketing programs. Atos brings in-depth technology expertise, understanding of the banking industry and strong global and local expertise to assure complete and sustained support.

"The way consumers conduct their banking is changing, placing greater importance on interacting with the customer at the right time, via the right channel," said Kuldip Chiheru, Financial Services, global head of strategy and business development at Atos. "NGDATA has a proven track record of delivering solutions that analyze big data and build individual Customer DNA to create personalized customer experiences. This agreement enables us to offer an autmated and scalable big data solution to our global community, and we're excited to further develop this relationship with NGDATA."



"Data is exploding-from company data to product and customer data-and as such, the need for machine learning and actionable analytics has spurred our growth at a rapid pace," said Luc Burgelman, Chief Executive Officer at NGDATA. "As we continue to expand our global footprint, Atos will be instrumental in bringing our big data solution to its end-user community."

NGDATA's Lily solution enables companies to listen to customer interactions across web, mobile, internal systems - including CRM, call centers, transactions - and social channels; learn from customers' behavior by continuously building intelligent Customer DNA; And, execute more effective programs for greater CLTV, loyalty and retention.


Atos will be showcasing its 'Now Banking' solution with NGDATA for the first time at Sibos 2014, taking place September 29-October 2, 2014 in booth #G67. Times slots: 30 September at 3:30pm and 2 October at 11:00 am.

About NGDATA
NGDATA™ is the customer experience management solutions company that enables enterprises to radically improve the effectiveness of their marketing campaigns, increase up-sell and reduce churn. The company delivers Lily Enterprise, which empowers enterprises to listen bigger to customer interactions across all channels, learn faster from customer's behavior - continuously building intelligent Customer DNA-and execute smarter with highly targeted product offers and content. Lily includes a unique combination of interactive Big Data Management, Machine Learning, Real-time Behavioral Scoring and Segmentation capabilities in a single integrated solution. Headquartered in Gent, Belgium with offices in New York City and San Francisco, NGDATA provides solutions to data-driven sectors such as financial services, telco and media/publishing. Customers include: AXA, France Telecom, Orange (News - Alert), De Persgroep and Telenet, among many others. Please visit www.ngdata.com for more information or follow on Twitter (News - Alert) @ngdata_com or connect with the company on LinkedIn.

About Atos
Atos SE (Societas Europaea) is an international information technology services company with 2013 annual revenue of € 8.6 billion and 76,300 employees in 52 countries. Serving a global client base, it delivers IT services through Consulting & Systems Integration, Managed Operations, and transactional services through Worldline, the European leader and a global player in the payments services industry. With its deep technology expertise and industry knowledge, it works with clients across different business sectors: Manufacturing, Retail & Transportation; Public Sector & Health; Financial Services; Telcos, Media & Utilities. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the NYSE Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Worldline and Atos Worldgrid.


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