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Tensator Launches First Interactive Virtual Assistant at Dubai International Airport; Touchscreen Integration Offers Enhanced Customer Interaction
MILTON KEYNES, U.K. & BAY SHORE, N.Y. --(Business Wire)--
Tensator,
the world leader in queue management and customer journey solutions,
today announced its first interactive next generation digital signage
solution, the Tensator Virtual Assistant, has been successfully
installed at Dubai
International offering passengers important security and travel
information through enhanced interaction via touchscreen integration.
The first of its kind, the interactive
Tensator Virtual Assistant was custom designed by Tensator to meet
Dubai International's customer experience, operational and queue
management needs and is the fourth Tensator Virtual Assistant installed
at the airport.
Located in the departure area of Dubai International's Terminal 3, the
interactive, HD-projected Tensator Virtual Assistant greets
passengers and provides audio and video - as well as inviting passengers
to interact with her. Passengers can access both Arabic and English
information relating to frequently asked questions such as the location
of departure gates, restrooms and check-in areas via the interactive
touchscreen. Passengers are able to search for the information or select
a specific service and depending on the service selected, the Virtual
Assistant delivers a targeted message or asks the traveler for
additional information.
"Dubai International prides itself on being one of the world's most
advanced and customer service oriented airports catering to more than 50
million passengers annually," said Majed Al Joker, Vice President
Terminal Operations at Dubai Airports. "Being the first airport to
deploy the interactive Tensator Virtual Assistant is part of our
heritage of 'firsts' and our continued dedication to enhancing the
customer experience, improving operational efficiencies and reducing
wait and queue times at every touch point. Now passengers have immediate
access to the information they need and in addtion to hearing, and
seeing the Virtual Assistant, they can get the specific information they
need via touchscreen."
"Tensator is delighted to have worked with Dubai International Airport
to design, develop and deliver the first interactive Tensator Virtual
Assistant," said Abdel Aziz Rahal, General Manager Tensator FZE.
"Reactions by passengers have been tremendously positive. She calls
attention to critical way finding information and makes passengers stop,
look, listen and now interact and engage with her. People are excited to
be able to have ready access to the information they need instantly and
round the clock."
Tensator provided Dubai International with its fully customized
consultancy service that includes idea generation, script writing,
filming and final installation, to ensure the system matched the
airport's exact interactive requirements.
Tensator Virtual Assistants are deployed across the retail, events and
hospitality, sports and healthcare sectors. For a full list of global
clients and installations, visit http://www.tensator.com/us/showroom/virtual-assistant-global-installations.aspx.
About Tensator
Tensator is a recognized leader in the management of the customer
journey. The company offers a large range of digital media
platforms, electronic
and virtual queue management, display
and signage products, crowd and access
control solutions, in-queue
merchandising, self-service systems, and the Tensabarrier,
one of the most respected barrier in the world. Tensator empowers blue
chip retailers, international airport terminals, transport providers,
financial institutions, major exhibition, leisure and entertainment
venues, construction sites, restaurants and hotels to speed customer
flow through the queue, improving operational efficiency and customer
satisfaction. Tensator helps eliminate lost revenues through walk-aways
and drives high value impulse sales with its range of queue management
solutions. Visit www.tensator.com
for more information, and follow us on Twitter,
LinkedIn,
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and YouTube.
All trademarks, trade names, service marks, and logos referenced herein
belong to their respective companies.
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