Two Leading Sports Goods Suppliers Implement Epicor's Sporting Goods Retail Management Software
Glenn's Sporting Goods and Pacesetter Sports, renowned sporting goods suppliers, have selected Epicor’s store management solution, Epicor Eagle, a full-featured retail business management suite capable of addressing unique business challenges in today's sports retail environment.
With its vast repository of enterprise resource planning (ERP), retail management, supply chain management (SCM), and human capital management (HCM) software, Dublin, California-based Epicor Software (News - Alert) Corporation has been serving the manufacturing, distribution, retail and services industries for over 40 years. According to its maker, Epicor retail management software that combines CRM tools and marketing programs has been designed to increase customer loyalty and satisfaction. The software supports multiple channels -- in store, mobile store, and eCommerce -- and employs powerful analysis tools.
The implementation of Epicor Eagle is expected to give the two new clients superior customer service and support. The solution is also expected to result in better management of the company’s day-to-day business operations, ultimately leading to improved profitability for the company.
Glenn's Sporting and Pacesetter Sports are both members of Sports Inc., a sporting goods buying and marketing organization with more than 400 members and over 570 sales locations in 50 states in the U.S. and Canada. The network helps independent retailers take advantage of superior buying and service opportunities and stay competitive in today’s demanding sporting goods industry.
“Sporting goods retailers face unique business challenges in today's ever changing retail environment. Developed from decades of retail experience and customer input, Epicor delivers a full-featured retail business management suite that enables retailers to implement the specialized best practices needed to improve and optimize every aspect of operations for increased efficiency and lasting competitive advantage,” executive vice president and general manager of retail distribution solutions for Epicor, Craig McCollum, explained in a press release.
For Glenn's Sporting Goods, which operates the largest independently owned sporting goods stores east of the Mississippi, customer service has always been a top priority. With its investment in Epicor sporting goods retail management software, the company hopes to achieve improvements in a number of areas, including customer order management and point-of-sale (POS) operations, inventory management processes, and the vendor procurement.
“On the retail level, this Epicor solution will create a better customer experience, allowing for the implementation of credit card capability integrated with our point of sale. The implementation of Epicor as our business management solution will be a great timesaver, specifically in wholesale and managerial operations. The fact that Epicor is able to tailor the software to our specific business needs, with the ability to adapt and evolve as our business grows and changes is huge,” a representative at Glenn's Sporting Goods said in a statement.
Pacesetter Sports is one of the largest team sports suppliers in Indiana and Illinois. Pacesetter Sports takes pride in supplying athletes of all ages, sports, and abilities with the finest performance products -- designed to fit each customer's specific need. Customer experience was an important consideration in Pacesetter Sports' selection of Epicor sporting goods retail management software. Levearging the software, Pacesetter plans to solidify its online presence and empower their customers to shop the way they want -- in store, online or mobile.
“When Pacesetter Sports was searching for a new system, most software vendors would only send emails and mail information -- Epicor's onsite visits really won us over. We wanted to provide email invoicing, as well as the opportunity to do mobile point-of-sale, but none of these capabilities were possible with our old system. Epicor was the right software choice for our business needs -- enabling the sophisticated software advancements our business was ready to make,” Brent Compton of Pacesetter Sports noted in a statement.
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Edited by Brooke Neuman