npower's Hull Call Center Announces Support for Sport Relief 2012
npower’s Bridge House call center located in Hull has announced its support for Sport Relief 2012. Being one of the UK’s biggest fundraising events, Sport Relief brings the whole country together to get active, raise cash and change lives. The money raised by the public is utilized to help people living unimaginably tough lives, both at home in the UK and across the world’s poorest countries.
In a press release, Kevin McCullough, chief operating officer for npower, said, “I’m really proud of our people at Bridge House who are giving up their own time to support this great cause. We have over 140 volunteers, which is a great result and really demonstrates the commitment of our people to supporting important charities like this. Sport Relief brings the entire nation together to get active, raise cash and change lives. Well done to everyone involved.”
On Friday 23 March, Sport Relief hit the airwaves with a fantastic night of TV. As the chosen regional call center for the night, 145 members of npower staff volunteered to receive donation calls. npower dedicated 70 phone lines to taking calls. Even npower’s Managing Director of Customer Markets, Giuseppe Di Vita, extended a helping hand. npower has already pledged to donate £5,000 to Sport Relief. During 2010, more than 90 call centers, staffed by a phenomenal 6340 charitable volunteers, supported the Sport Relief campaign, helping to raise an astonishing £44 million.
Joel Chapman, executive relations manager at npower’s Bridge House office, said, "It’s been a busy few weeks preparing for the big night on Friday, from making sure the phone lines are all ready, to arranging refreshments to keep our volunteers going. It’s been a great example of how well our people come together to support such worthy causes, and I’m really proud to be involved.”
npower was recently in the news when the company was recognized as “best in sector” class for utilities and also for excellent services rendered in the contact center. While it was awarded the top spot for utilities, it also received the silver medal position in the “Large Contact Center” category. The energy company's call center figured in the top 50 in the United Kingdom and overall npower was awarded the 21st spot in the league of 50.
Edited by Jennifer Russell